How to view Feedback from Cleanings

Once a customer submits a tip and feedback, it is automatically recorded and visible in both notifications on the map and the Interactions Log, allowing admins to review exactly what the customer submitted.

Step 1: Customer Submits Tip and Feedback

• The customer completes the rating and tip form.

• Submission happens after clicking Submit on the tip link.

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Step 2: Tip Appears in Notifications

• The tip immediately appears in the Tips section within your notifications.

• These notifications are visible at the top of the map screen.

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Step 3: Admin Reviews Tip Notification

• The notification shows:

  • That a tip was submitted

  • The associated job/customer

• This allows quick visibility without opening the job file.

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Step 4: Open the Interactions Log

• Navigate to the Interactions Log.

• This log tracks all customer communications and actions.

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Step 5: View Customer Rating and Feedback

• In the Interactions Log, you will see:

  • Customer review rating

  • The exact written feedback the customer typed

• The text shown is exactly what was submitted on the tip link.

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Step 6: Use Feedback for Tracking and Payroll

• Tips can now be:

  • Verified for payroll

  • Reviewed for technician performance

  • Used for quality control or follow-up if needed

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Notes & Best Practices

• Tips and feedback are logged automatically—no manual entry required.

• The Interactions Log provides a permanent record of customer sentiment.

• Reviewing feedback regularly helps identify:

  • Top-performing technicians

  • Service issues early

• Tip notifications help ensure nothing is missed during busy days.