Dec 3rd, 2025 Weekly Success - Introduce Dusty - SMART Goals

Weekly success call covering community check-ins, Dusty AI preview, Zendesk support process updates, and a collaborative 2026 goal-setting framework with real user examples.

1️⃣ Welcome & Check-Ins

🕒 0:00:41 – 9:15

• Greetings and attendee roll-in

• Casual conversation & relationship building

• Session expectations set

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2️⃣ Product Updates & Support

🕒 9:15 – 24:40

• Dusty AI assistant preview & use cases

• How Dusty pulls reports and answers

• Support process update:

  • Technical issues → Zendesk

  • Community chat → WhatsApp

• Zendesk login, tickets, videos, and comments

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3️⃣ Goal Setting for 2026

🕒 24:40 – 59:35

• Why goal setting matters (avoid the “hamster wheel”)

• Wins & challenges shared by users

• Common focus areas:

  • Growth & retention

  • Hiring & staffing

  • Systems & operations

• Next steps: turn notes into SMART goals next session