Feb 11, 2026 - Dusty Prompts 101

Introduced Dusty (TCS AI), how to use correct TCS terminology, live prompt testing, reporting examples (revenue, skips, payroll, efficiency), and ideas for future AI training like routing and forecasting.

👉🏼 Download our Dusty Prompts Cheat Sheet and Prompt Guide

1️⃣ Dusty Overview & How It Works

🕒 0:00 – 0:10

• Introduced Dusty as TCS-specific AI assistant

• Must use TCS terminology (skip, bump, reschedule, provider, etc.)

• Pulls from Quick Help articles, reports, and database

• Still “learning” — developers actively training it

• Can be used on desktop + mobile

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2️⃣ Live Prompt Testing & Reporting Examples

🕒 0:10 – 0:35

• Tested prompts for:

  • Tasks / zones setup

  • Completed jobs by route

  • Highest paying customer

  • Time off events

  • Open scheduling hours

• Key lesson: wording matters

• If Dusty can’t pull data, it directs where to find it

• Developers update based on real usage

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3️⃣ Operational Insights Using Real Data

🕒 0:25 – 0:35

• Trend analysis: completed jobs month-to-month

• Identified revenue drops & seasonal trends

• Skip/Bump/Reschedule impact analysis:

  • Example client: 25% disruption rate

  • $1,000+ revenue lost due to skips/bumps

• Importance of pressing correct TCS buttons

  • Skip = lost revenue

  • Reschedule = same-week shift

  • Bump = office-initiated change

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4️⃣ Payroll, Efficiency & Forecasting Prompts

🕒 0:30 – 0:55

• Ask projected payroll based on scheduled revenue

• Compare estimated vs actual (efficiency tracking)

• Identify over-time jobs

• Pull tips, mileage reimbursements, trainer pay

• Forecast weekly revenue & labor costs

• Track turnover via active/inactive providers

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5️⃣ Advanced & Future AI Capabilities

🕒 0:55 – 1:00+

• Client anniversary tracking (price increases)

• Longest subscriptions + price comparison

• Feedback/star rating reports (needs training)

• Flexible schedule revenue analysis

• Arrival window accuracy checks

• Route optimization suggestions (future goal)

• “How can I become more profitable?” prompts

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🔎 Core Takeaways

• Dusty is powerful but requires precise TCS wording

• Use it for both simple setup questions and advanced reporting

• Incorrect button usage affects reporting accuracy

• Real-time user testing helps train and improve the AI

• Long-term vision: route optimization, profitability insights, and scheduling intelligence