How to Send Paid Receipts through Stripe

Enable automatic Stripe receipts so customers receive an email confirmation after paying an invoice or receiving a refund. If a customer cannot find their receipt, you can resend it directly from Stripe.

Step 1. Enable customer receipt emails

• In Stripe, go to Settings
• Select Business
• Click Customer Emails
• Turn on:
  • Successful Payments
  • Refunds
• Click Save

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Step 2. Automatic receipts

• After a customer pays an invoice, Stripe automatically emails a receipt to the email address on file.
• If you issue a refund, Stripe will also automatically send a refund receipt.

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Step 3. Resend a receipt

• Open the customer's Stripe Profile
• Locate the payment
• Click the Send Receipt (envelope) icon
• Stripe will immediately re-email the receipt to the customer

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Notes

• Receipts are sent from Stripe, not TCS.
• Receipts are sent to the customer's email address stored in Stripe.
• If a customer cannot locate their receipt, check their spam or junk folder before resending.
• The Send Receipt option can be used at any time to resend a payment receipt.

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Notes

• These emails are sent directly from Stripe, not TCS

• The receipt email uses the Stripe customer email, NOT the TCS customer email so ensure it is accurate

• Recommended best practice to keep Successful Payments and Refunds enabled at all times

• This applies to invoice payments, not just one-time charges