How to Send Paid Receipts through Stripe

This video shows how to turn on automatic email receipts in Stripe so customers receive confirmation after paying an invoice or receiving a refund.

1. Open Stripe Settings

• Log in to Stripe

• Click the gear icon (Settings) in the top-right corner

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2. Go to Customer Emails

• In Settings, select Business

• On the right-hand side, click Customer Emails

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3. Enable Successful Payment Emails

• Turn on Successful payments

• This ensures customers receive a receipt after paying an invoice

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4. Enable Refund Emails

• Turn on Refunds

• Customers will automatically receive a receipt if a refund is issued

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5. Confirm Receipt Delivery

• When a customer pays an invoice:

  • Stripe sends the receipt to the email on file in Stripe

  • No manual action is required

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Notes

• These emails are sent directly from Stripe, not TCS

• The receipt email uses the Stripe customer email, NOT the TCS customer email so ensure it is accurate

• Recommended best practice to keep Successful Payments and Refunds enabled at all times

• This applies to invoice payments, not just one-time charges