How to Issue a Partial or Full Refund

Refunds for Stripe invoices must be processed directly inside Stripe (not the cleaning software). This guide shows how to locate the payment and issue a full or partial refund.

1. Open the customer payment

• Go to Payments in the cleaning software

• Select the customer

• Click Stripe Profile to open their Stripe account

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2. Locate the transaction

• Find the correct payment by date and amount

• Click into the payment details

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3. Click Refund

• Select Refund Payment

• Choose full refund or enter a custom amount for a partial refund

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4. Select the refund reason

• Choose Duplicate, Fraud, Requested by customer, or Other

• Confirm the refund

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5. Confirm processing

• Refund returns to the original payment method

• Typical processing time is 5–10 business days

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Notes / Things to Check

• Refunds must be completed in Stripe, not the cleaning software

• Always verify you are refunding the correct payment

• Double-check the refund amount before confirming

• To enable refund confirmation emails:

  • Go to Stripe → Settings → Business → Customer Emails

  • Turn on Refunds