How to Confirm your Business Email and Settings in Stripe

Your Stripe support email and business contact details control where customer replies go and what contact information appears on Stripe invoices and receipts. Always confirm this is set to your company email.

1. Go to Business Settings

• Log into Stripe

• Click Settings

• Select Business

• Click Business Details

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2. Locate the Support Email

• Find the field labeled Support Email

• This is the email customers see on invoices and receipts

• Customer replies will be sent to this address

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3. Edit the Support Email if Needed

• Click Edit

• Replace with your company email (not a personal owner email if possible)

• Confirm it is spelled correctly

• Click Save

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4. Confirm Additional Contact Information

On the same Business Details page, verify:

• Business phone number

• Website URL

• Public-facing business name

This information appears on Stripe-hosted invoice and payment pages.

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5. Double-Check Customer Email Settings

• Go to Settings → Customer Emails

• Scroll down to Support Email

• Confirm it redirects to your Business Details page

This ensures all customer replies route correctly to your company inbox.