How to enable Refunds in Stripe

Stripe can automatically email customers when you issue a refund. This ensures customers are notified and helps prevent confusion.

1. Go to Stripe email settings

• Log into Stripe

• Click Settings

• Select Business → Customer Emails

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2. Enable refund notifications

• Turn on Refunds

• Click Save to confirm

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3. Issue a refund

• Navigate to the customer’s Payment or Invoice

• Click Refund

• Choose full or partial refund

• Select a reason (e.g., requested by customer, double charge, fraud)

• Confirm the refund

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4. Confirm customer receives email

• Customers will receive an email with refund details

• Reply emails go to your Support Email