How to Resend an Invoice in TCS

If a customer says they did not receive or have not paid an invoice, you must void the original invoice and regenerate it. When finalized again, Stripe will resend the invoice email.

1. Open the unpaid invoice

• Log into the system

• Locate the unpaid invoice

• Click View Invoice

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2. Void the original invoice

• Click Void Invoice (bottom left)

• Confirm to void

This cancels the original invoice so you can recreate it.

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3. Regenerate the invoice

• Click Generate Invoice

• Click Continue

• Review details for accuracy

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4. Finalize and resend

• Click Finalize

• The invoice will automatically resend to the customer

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5. Inform the customer

• Let them know the email will come from Stripe

• It will not come from TCS

• Ask them to check spam or junk folder if needed

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Important Reminder
Always void the original invoice before regenerating.
Do not create a duplicate invoice without voiding the first one.