How to Set up Tips Notifications with or without Feedback

The Cleaning Is Complete message now supports two different tip link options: Tip Only or Rating + Tip. Each option displays different information to the customer and can be used separately for SMS and email.

Step 1: Understand the Two Tip Link Types

• Tip Only (Confirm Tip URL)

  • Does not show star ratings

  • Customer can leave a tip only

• Rating + Tip

  • Displays 1–5 star rating

  • Allows customer to leave written feedback

  • Includes tipping options

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Step 2: Identify the Visual Difference

• Tip-only link:

  • No stars

  • No comment field

• Rating + tip link:

  • Star rating appears

  • Comment box is available for feedback

    

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Step 3: Add the Tip-Only Link to SMS

• Select the Tip Only link option

• Add SMS message text, for example:

  • “You can tip your cleaning here:”

• Insert the SMS short URL

• Save the SMS version

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Step 4: Add the Tip-Only Link to Email

• Select the Email Tip Only option

• Use similar wording for consistency

• Save the email version

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Step 5: Add the Rating + Tip Link

• Choose the Confirm Rate + Tip option

• Use wording such as:

  • “Rate and tip your cleaning here”

• Insert the correct rate + tip URL

• Apply this to both:

  • SMS (if desired)

  • Email (recommended for feedback)

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Step 6: Save and Activate

• Click Save

• The system will now send:

  • Tip-only links where selected

  • Rating + tip links where feedback is desired

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Notes & Best Practices

• SMS works best for quick tipping

• Email is ideal for ratings and written feedback

• Rating + tip links improve:

  • Review collection

  • Technician performance tracking

• You can use both options together, depending on your communication strategy