Most common with Stand Alone JobsIf you receive a “Job Assignment Not Valid” error or if it shows Estimated Time 0 when assigning a job to a team.It is usually caused by one of three issues:
-No job time entered
-Incorrect user pay settings
-Missing service type multipliers.
If you receive a “Job Assignment Not Valid” error when assigning a job to a team, it is usually caused by one of three issues: no job time entered, incorrect user pay settings, or missing service type multipliers.
1. Check the job for scheduled time
Open the job
Go to Job Details / Job File
Confirm there is a Service Time or Custom Time entered
If blank, enter the correct job duration
Save the job
If no time is entered, the system does not know how long to schedule the job.
2. Check the team members’ pay settings
Go to Users
Open each cleaner assigned to the team
-
Confirm at least one pay field is filled in:
Commission percentage
User rate
Trainee rate
If paid hourly, make sure the hourly dollar amount is entered
Click Save
If nothing is entered in the pay fields, the system cannot calculate payroll and will block assignment.
3. Check the service type multipliers
Go to Company Settings
Click Service Types
Open the service type being used (ex: Residential Bi-Weekly Teams)
-
Confirm the following are entered:
Member Time Multipliers
Payroll Multipliers
Custom Rate Per Hour multipliers
Enter the correct multipliers based on team size
Click Save
If multipliers are missing, the system cannot divide time between team members or calculate payroll.
4. Refresh and reassign the job
Refresh the page
Attempt to assign the job again
Click Lock and Assign
If all three areas are correct —
Job has time entered
Users have pay settings entered
Service type has multipliers entered
The error will disappear and the job assignment will be valid.
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