Customer View of Tips + Feedback

After a cleaning is completed, customers automatically receive a text message that allows them to rate the cleaning and leave a tip using a simple one-page form.

Step 1: Cleaning Is Marked Complete

• Once the job is completed in the system, an automated text message is sent to the customer.

• This message includes a link to rate the cleaning and leave a tip.

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Step 2: Customer Opens the Rating & Tip Link

• The customer clicks the link in the text message.

• They are taken to a feedback page specifically for that completed cleaning.

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Step 3: Customer Selects a Star Rating

• The page displays a 1–5 star rating system.

• The customer selects their rating (example: 5 stars).

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Step 4: Customer Leaves Written Feedback (Optional)

• Customers can leave a short written review.

• Example feedback: “She did a wonderful job.”

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Step 5: Customer Adds a Tip

• The tip can be entered as:

  • A percentage (example: 10%)

  • A custom dollar amount

• Example:

  • Cleaning total: $300

  • Tip: 10%

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Step 6: Customer Submits Tip and Feedback

• The customer clicks Submit.

• The tip and review are successfully completed and recorded in the system.

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Notes & Best Practices

• Tips and ratings are tied directly to the completed job.

• Higher visibility and ease of tipping often result in better tip participation.

• Written feedback helps:

  • Reward technicians

  • Track service quality

  • Resolve issues quickly if needed

• This process is fully automated and requires no manual follow-up from the office.