Step 3: Extra Settings - Reschedule Fees

How to configure rescheduling fees in The Cleaning Software to streamline customer scheduling and enforce company policies regarding cancellations and rescheduling

Access Extra Settings

• Go to your Branch Settings.

• Select Extra Settings.

Understand Reschedule Fees

• These are the fees you set when rescheduling a client.

• Always have an option for:

  • $0 when the company reschedules.

  • $0 when the client reschedules (optional).

  • 24-hour reschedule fee:

    • Either 50% of the cleaning price

    • Or a $50 flat fee.

Add a New Reschedule Fee

• Click Add New Reschedule Fee.

• Example: Name it "Lock-out".

• Set Type to Percentage.

• Set the Amount to 100% of the cleaning price.

Save Changes

• Click Save Changes.

• New fee is now active in the system.