How to Change the Phone number for Extra Time Requests and Notes

When a team sends a crew note or submits an extra time request, a text message is sent to the phone number listed on admin user accounts. To ensure the office receives these alerts, all admin users should have the office phone number listed.

1. Go to Users

• Log into the system

• Click Users

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2. Open each Administrator profile

• Select each user with Administrator access

• Review the phone number listed

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3. Update the phone number

• Replace the existing number with the office phone number

• Ensure all admin users have the same office number

• Click Save

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4. Confirm notification behavior

• When a cleaner submits a crew note

• When a cleaner requests extra time

A text message will be sent to the phone number listed on admin accounts.

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Important Reminder

• Only Admin users receive these text notifications

• If admins have different phone numbers listed, alerts will go to those individual numbers

• For centralized communication, always use the office phone number